Troubleshooting
Why Was My QR Scan Count Not Updated?
QR scan tracking occurs when a visitor successfully scans a QR code and accesses the associated memorial page.
If a scan does not appear immediately, consider the following:
Analytics may take time to update
Recent scans may not appear instantly.
Repeated testing
Multiple scans from the same device within a short period may not always appear as separate visitor activity.
Incomplete page loads
If a visitor scans a code but closes the page before it finishes loading, the activity may not be recorded fully.
Incorrect QR code
Verify that the QR code being scanned is the most current version associated with the memorial.
If scans continue to be missing after several hours, generate a new QR code and test again.