Troubleshooting
I Can't Access My Legacy Builder
If you cannot access the My Legacy Builder, check the following items.
Verify you are signed in
My Legacy features require an Aftir account. Confirm you are logged into the correct account.
Verify your plan
My Legacy is available through:
• Legacy Starter
• Presence
If you do not have an active legacy plan, you will be prompted to upgrade.
Check your subscription status
If your subscription has expired, your page will remain online, but editing and new content creation may be restricted until the subscription is renewed.
Try refreshing your session
Sign out of your account and sign back in.
This resolves many access-related issues.
Contact support
If your plan is active but access is still unavailable, contact Aftir support and include the email address associated with your account.