I Can't Upload Photos or Videos

If you're having trouble uploading photos or videos to a memorial or My Legacy page, there are several common causes. Check your file size Very large files may take longer to upload or fail entirely depending on your internet connection. If an upload does not complete, try reducing the file size and uploading again. Check your internet connection Slow or unstable internet connections can interrupt uploads before they finish. If possible, switch to a stronger connection and try again. Verify your media limits Free memorials include: • Up to 25 photos • 1 video Premium memorials include: • Up to 250 photos • Up to 10 videos Legacy Starter includes: • Up to 250 photos • Up to 10 videos Presence includes: • Unlimited photos • Unlimited videos If you have reached your plan limit, Aftir will provide upgrade options. Use supported file formats Most standard image and video formats are supported. If a file will not upload, try converting it to a common format such as JPG, PNG, or MP4. Still having trouble? Try refreshing the page, signing out and back in, or uploading a different file to determine whether the issue is specific to one piece of media.