Troubleshooting
Why Is My Video Not Playing?
If a video appears on your page but does not play correctly, there are several possible causes.
Check your internet connection
Video playback requires a stable internet connection. Slow or interrupted connections may prevent videos from loading properly.
Allow time for processing
Newly uploaded videos may require a short processing period before they become available for viewing. If you recently uploaded a video, wait a few minutes and try again.
Refresh the page
A simple page refresh often resolves temporary playback issues.
Try a different browser or device
If a video works on one device but not another, the issue may be related to browser settings or cached data.
Verify the upload completed successfully
If the upload was interrupted before completion, the video may need to be uploaded again.
If the problem continues after re-uploading the video, contact support with the page name and details about the device and browser you are using.