Troubleshooting
My Trusted Contact Didn't Receive a Verification Email
Trusted Contacts receive verification emails when they are added to a My Legacy page and assigned a role.
If a contact does not receive their verification email, check the following:
Verify the email address
Confirm that the email address entered for the contact is correct.
Check spam and junk folders
Many email providers automatically filter verification emails into spam or junk folders.
Allow a few minutes
Email delivery can occasionally take several minutes depending on the recipient's email provider.
Resend the verification
Open the Trusted Contacts section and send a new verification request.
Confirm the contact can receive external emails
Some work, school, or organization email systems block automated messages.
A trusted contact is not considered verified until they accept the invitation through the verification link provided in the email.